Every piece of information you share with clu99 is held in trust. This page explains what data we collect, why we collect it, and how securely it is stored. Transparency is the cornerstone of our policy.
Summary: clu99 does not sell your personal data to third parties. Your information is used solely to provide services, ensure security, and meet legal obligations. You may request to view, correct, or delete your data at any time.
Clu99 (clu99.xyz) operates an online gaming and Sports Betting platform for users in Bangladesh. When you create an account, use our services, or visit our website, certain information is collected as a natural part of that process. This privacy policy explains everything about how that works — completely transparently.
This policy applies to the clu99.xyz website, mobile application, and all digital services provided by clu99. By registering or using our services, you are deemed to have accepted this Privacy Policy.
Clu99 believes that every user's privacy is a fundamental right. That's why we only collect what's necessary, keep it secure, and never use it for purposes beyond what you've consented to.
Clu99 collects data across several categories. See the table below for full details:
| Types of Data | Example | Why We Collect It |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | Identity Verification (KYC), Age Confirmation |
| Contact Information | Mobile number, email address | Account verification, customer support, and notifications |
| Financial Information | Mobile banking number, transaction history | Payment processing, AML compliance |
| Usage Data | Game history, betting records, login timestamps | Service improvement, responsible gaming |
| Device Information | IP address, browser, and operating system | Security, fraud detection |
| Cookies & Tracking | Session cookies, preference settings | Improving User Experience |
Clu99 never collects unnecessary personal data. No sensitive information beyond the categories listed above — such as religion, political views, or health data — is ever collected.
Clu99 collects data through three main methods:
Clu99 will never request personal information via unsolicited emails or phone calls. If anyone contacts you claiming to be clu99 in this manner, it is a scam — please report it immediately to support@clu99.xyz.
Some data may also be received from third parties — such as transaction confirmations from payment providers or age-related information from identity verification agencies. Even in these cases, the use of that data remains strictly within the bounds of this policy.
Clu99 uses your data for the following purposes:
Clu99 never sells your data to advertisers or data brokers. Misuse of personal information goes against clu99's core principles.
Clu99 uses multiple layers of industry-standard security to protect your data:
However, no online platform can guarantee 100% security. Should a suspected breach occur, clu99 will promptly notify the affected users and take all necessary action.
You also play a role in keeping your account secure — use a strong password, never share your login credentials with anyone, and avoid logging in over public Wi-Fi.
The clu99 website uses cookies. Cookies are small files saved to your browser that help remember your preferences on future visits. clu99 uses four types of cookies:
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain clu99 features from working properly.
Clu99 does not retain data longer than necessary. Retention periods vary depending on the type of data:
Once the applicable retention period expires, data is permanently deleted or anonymized so that individuals can no longer be identified.
As a clu99 platform user, you have the following rights regarding your data:
You may request to see what information clu99 holds about you.
You may request corrections to any inaccurate or incomplete information.
Under certain conditions, you may request that your data be deleted.
You may request that processing of your data be temporarily paused for specific reasons.
You may request a copy of your data in a standard, portable format.
You can opt out of promotional communications at any time.
To exercise any of these rights, email support@clu99.xyz or reach us via live chat. clu99 typically responds within 30 days.
Clu99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.
If a minor has registered by mistake and clu99 becomes aware of this, the account will be terminated immediately and all associated data will be permanently deleted.
If you suspect a minor is using clu99, please report it to support@clu99.xyz. We will take immediate action.
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:
Clu99 reserves the right to update this privacy policy at any time. For significant changes, registered members will be notified by email. The date of the policy's last update will always be visible at the top of the page.
Continued use of the platform will be considered acceptance of the updated policy.
Clu99's data protection framework rests on six core pillars
Every piece of data transmitted through the clu99 site and app is protected by military-grade SSL encryption. Bank-level security — no third party can intercept or read it.
Clu99 never sells your data to advertisers or data brokers. Your information exists solely to serve you.
Third-party cybersecurity specialists regularly audit clu99's systems, and any vulnerabilities identified are addressed promptly.
At clu99, you can request to view, correct, or delete your data at any time. Opting out of marketing emails is just as straightforward.
Clu99 strictly adheres to Anti-Money Laundering (AML) regulations. This protects both your funds and your personal data from any form of unlawful use.
Clu99 only collects the information that is necessary — nothing more is asked for. Less data means less risk.
Common questions from members about using clu99
Your data is secure at clu99, payments are fast, and the gaming experience is fully in Bengali. Register in just 2 minutes.